As digital transformation accelerates across the water industry, protecting critical infrastructure data has never been more important. Water utilities increasingly rely on digital technologies to manage networks efficiently. As cyber threats evolve, protecting operational data remains essential.
We are proud to announce that Crowder Consulting's IT and Engineering Consultancy Services, together with our flagship water network management platform, Netbase, have achieved ISO/IEC 27001 certification.
Netbase combines decades of water industry expertise with advanced digital capabilities to support efficient and resilient water network management.
As critical national infrastructure operators continue to increase their use of digital technologies, cyber security and information assurance have become fundamental requirements. Achieving ISO 27001 certification demonstrates our commitment to ensuring that clients can trust both our technology and the services that support it.
Netbase sits at the heart of operational water network management, helping utilities manage network models, leakage reduction programmes, pressure management, operational events, asset performance, and digital twin initiatives. By bringing together operational, geographic, customer, and telemetry data within a single platform, Netbase provides a trusted foundation for informed decision
making across the water network lifecycle.
The platform integrates information from critical business systems including SCADA, telemetry, GIS, customer information and work management systems and corporate databases. Ensuring the confidentiality, integrity, and availability of this data is fundamental to supporting resilient network operations.
Achieving ISO 27001 certification confirms that security is embedded throughout the design, development, hosting, and operation of the Netbase platform. Our infrastructure and software delivery processes are supported by robust controls covering:
These measures provide our clients with confidence that Netbase is supported by a mature and independently verified security framework.
Our commitment to information security extends beyond software. The certification also covers our consultancy and field service operations.
Through our NetOps and NetAlytics services, field teams undertake activities such as leakage investigations, pressure management, flow logging, and operational performance monitoring. These activities involve the collection, transfer, and analysis of valuable operational data.
Operating within our ISO 27001-certified framework ensures that information collected in the field is managed securely throughout its lifecycle. Secure devices, controlled access, governed information flows, and robust data handling practices help protect client information while maintaining data quality and integrity.
This approach ensures information remains protected throughout its lifecycle.
ISO 27001 is not a one-time achievement. It represents an ongoing commitment to operational excellence and continual improvement.
Maintaining certification requires regular audits, risk assessments, monitoring activities, employee awareness training, supplier reviews, and continuous refinement of policies and controls. This approach helps us address emerging threats and evolving client requirements.
We would like to thank our dedicated team whose hard work made this achievement possible, and Evalian, whose expertise and guidance supported us throughout our ISO 27001 implementation and certification journey.
As water companies continue to modernise their operations, information security will remain a critical foundation for trust, resilience, and innovation. Achieving ISO 27001 certification reinforces our commitment to delivering secure, reliable, and resilient solutions through the Netbase platform, NetOps and NetAlytics services, and our wider fieldwork and consultancy expertise.
As both a software provider and engineering consultancy, Crowder combines technology, field expertise, and industry knowledge to help water utilities operate securely, efficiently, and with confidence.
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